Telehealth • Australia‑wide
Telehealth Consults
Speak with a clinician wherever you are—general concerns, scripts, referrals, results, and more. Secure, convenient, and professional care.
Common reasons to book
- General advice and symptom review
- Prescription renewals and repeats (when suitable)
- Referrals and pathology requests
- Results discussion and follow‑up planning
What to expect
- Secure video/phone consult (no app required)
- Clear plan, advice, and next steps
- Documents (scripts, referrals) sent digitally where suitable
Frequently asked questions
Service‑specific
Can I use my mobile?
Yes—smartphone, tablet, or computer are all fine. Ensure you have a good connection and a quiet space.
Are after‑hours available?
Yes—weeknights, weekends, and public holidays are available. After‑hours fees may apply.
What if I need in‑person care?
If a physical exam or urgent care is required, we’ll advise and help you access the right service promptly.
General CALL@Doc FAQs
What counts as after‑hours and how is the +25% applied?
After‑hours includes weekday evenings (6:00 PM–8:00 AM), weekends, and NSW public holidays. A 25% uplift is applied to standard fees during these times. See: After‑hours fee details.
Are Medicare rebates available for telehealth?
Eligibility depends on your circumstances and current Medicare rules. Where applicable, we’ll advise during your consult if a rebate may apply and what evidence is required.
Do I need ID or medical history to book?
Yes. To maintain safety and regulatory compliance, we may require photo ID and relevant medical history. You’ll be guided through secure submission during booking.
How fast will I receive my eScript or certificate?
Most eScripts and certificates are issued shortly after your consult if clinically appropriate—often the same day. You’ll receive them digitally via SMS/email.
Can you prescribe Schedule 8 or restricted medications?
Some medicines (e.g., Schedule 8) have stricter rules or may need an in‑person assessment. Your clinician will advise if telehealth is appropriate; otherwise you’ll be referred accordingly. Learn more: Prescriptions.