Telehealth • Australia‑wide
How CALL@Doc Telehealth Works
Fast, secure care by Australian clinicians — from general concerns to scripts, referrals, medical certificates, weight‑loss and more. Book online, join by video or phone, and receive documents digitally.
Secure video/phone
Digital scripts & certificates
Australia‑wide
The 5‑step care journey
- Book online. Choose your service and time. You’ll get confirmation instantly.
- Complete essentials. We’ll prompt for ID, any relevant history, and your preferred pharmacy (for eScripts).
- Join by video or phone. Tap the link we send — no app required. Find a quiet, well‑lit space.
- Care plan & documents. Your clinician discusses options and, if appropriate, issues scripts, certificates, or referrals digitally.
- Follow‑up & support. Receive next steps and book follow‑ups as needed. We’re here if anything changes.
What we can help with
- General concerns, advice & follow‑ups
- Prescription renewals (when clinically appropriate)
- Referrals & pathology requests
- Medical certificates (subject to assessment)
- Mental health, weight‑loss program, medicinal cannabis assessments
When telehealth isn’t suitable
- Emergencies or severe symptoms:call 000
- Conditions that require a physical exam or in‑person procedure
- Certain medications (e.g., some restricted/S8) without proper steps
If telehealth isn’t appropriate, we’ll guide you to the right next step.
Security & privacy
- Secure, encrypted consultation links
- Patient identity and clinical information verified as needed
- Documents (eScripts/certificates/referrals) delivered digitally and securely
We take privacy seriously and only collect what’s required for safe care and compliance.
Frequently asked questions
Service‑specific
Can you issue eScripts and certificates?
Yes — if clinically appropriate. eScripts and certificates are typically issued shortly after your consult and sent to you digitally.
Do I need to download an app?
No app required. Use the secure link we send to join on your phone, tablet, or computer — or choose a phone consult.
What if I’m running late or can’t connect?
Let us know as soon as possible. We’ll try to accommodate minor delays or help you reconnect, and reschedule if needed.
General CALL@Doc FAQs
When are after‑hours, and do fees change?
After‑hours includes evenings, weekends and public holidays. Availability may vary and after‑hours fees may apply. See our pricing page.
Are Medicare rebates available?
Eligibility depends on your circumstances and current rules. Your clinician will advise during your consult if a rebate may apply and what evidence is needed.
Can you prescribe restricted medicines?
Some medicines have stricter rules or require in‑person assessment. If telehealth isn’t suitable, we’ll direct you to the appropriate pathway.