CALL@Doc — Health Connected. Care United.

Privacy Policy

CALLaDoc is committed to protecting your privacy and handling personal information responsibly, including health information. This policy explains how we collect, use, disclose, store and protect personal information when you use our website and telehealth services.

Last updated: 14 May 2026 Applies to: calladoc.com.au & telehealth services Region : Australia

Important: If you have an urgent medical issue, call 000 (Australia) or go to the nearest emergency department.

1) Who we are

CALLaDoc provides telehealth services and related online services. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

2) What personal information we collect

Depending on what you do with CALLaDoc, we may collect:

Identity & contact details: name, date of birth, phone number, email, address.
Booking / account details: appointment details, communications, consent records.
Health information: symptoms, history, medications, allergies, consult notes, referrals, certificates and other clinical information.
Payment & billing: payment status and transaction references (we generally do not store full card details if a payment provider is used).
Technical data: IP address, device/browser, and usage data (e.g., logs/analytics).

Health information is sensitive. We collect and use it only where reasonably necessary to provide healthcare services, or as permitted by law.

3) How we collect personal information

Directly from you when you book, complete forms, contact us, or use telehealth.
From other providers you consent to share information with us (e.g., referrals).
From service providers supporting bookings, communications, payments, or clinical systems.
Automatically via cookies and similar technologies when you browse our website.

4) How we use personal information

to provide telehealth services and clinical care, including assessments, referrals, certificates and documentation;
to manage bookings, confirmations, reminders and communications;
to process payments and administer billing;
to support continuity of care and maintain records;
to verify identity where necessary for safety and compliance;
to improve our services and website performance (including analytics);
to meet legal and regulatory obligations.

5) When we disclose personal information

We may disclose personal information:

to clinicians and healthcare providers involved in your care (with your consent or as permitted by law);
to pharmacies and diagnostic providers where you request prescriptions, pathology requests or referrals (where applicable);
to service providers that help operate our business (booking/hosting/communications/payments/support);
to regulators, insurers, professional advisers or law enforcement where required or authorised by law.

6) Overseas disclosures

Some service providers may store or process information outside Australia (for example, cloud hosting or communications providers, although the database is stored on an Australian server). When we disclose personal information overseas, we take reasonable steps to ensure it is protected and handled appropriately.

7) Security and retention

We take reasonable steps to protect personal information using administrative, physical and technical safeguards, which may include:

role-based access controls;
secure hosting and encryption in transit (and where appropriate, at rest);
monitoring and audit logs (where available);
policies, training and secure disposal processes.

How long we keep information

We retain personal information only as long as needed to provide services and meet legal, clinical and operational requirements. When no longer required, we take reasonable steps to delete or de-identify it unless we must retain it by law.

8) Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding.

9) Data breaches

A data breach can occur when personal information is accessed or disclosed without authorisation, or is lost. If a breach is likely to result in serious harm, we will notify affected individuals and the relevant regulator as required by law. We also take steps to contain and remediate incidents and reduce the risk of harm.

10) Cookies and analytics

Our website may use cookies or similar technologies to help it function, remember preferences, and understand how visitors use the site. You can usually manage cookies through your browser settings. Disabling cookies may affect site functionality.

11) Contact us

If you have questions or requests about privacy, Contact Us.