Australia‑wide telehealth with compassion at the centre.
At CALLaDoc, we believe healthcare should feel human — even when it happens online. We provide Australia‑wide access to clinician-led telehealth consultations by phone or video when clinically appropriate. Our clinicians focus on listening carefully, explaining clearly, and helping you take the next step with confidence.
Australia‑wide
Clinician‑led
Phone or video
Clear next steps
Compassionate care
Our purpose
Our purpose is simple: to make it easier for people across Australia to access reliable, compassionate healthcare support —
and to strengthen trust in telehealth by keeping care safe, clinician-led, and focused on long‑term wellbeing.
- Patient‑centred care that respects your time, story, and goals
- Accessibility for people who need care where they are
- Practical next steps that support continuity and ongoing wellbeing
Our commitments
Compassion, always
We treat people as people. We listen first, avoid assumptions, and take the time to explain.
Our goal is for every patient to feel respected, understood, and supported — even when the consult is brief.
Safe, clinician-led care
We prioritise real-time consultations and careful clinical assessment. Prescribing and clinical decisions should be based on a direct clinician-patient interaction,
with appropriate follow-up questions and judgement — not purely on asynchronous questionnaires.
Supporting the health system
We aim to complement the broader medical industry by helping patients access timely advice when appropriate,
understand their next steps, and connect to ongoing care pathways such as investigations, allied health, or specialist review.
Our values
Compassion
Kindness, respect, and genuine care in every interaction.
Trust
Clear communication, transparent guidance, and integrity in clinical decision-making.
Access
Improving access to care across Australia through phone and video telehealth when clinically appropriate.
Frequently asked questions
About CALLaDoc
Is CALLaDoc available across Australia?
Yes. CALLaDoc provides Australia‑wide telehealth access by phone or video, where clinically appropriate.
What is telehealth?
Telehealth allows you to consult a healthcare provider remotely via phone or video. It can be suitable when a clinician determines an in‑person examination isn’t required at that time.
When is telehealth not appropriate?
Telehealth may not be suitable when a physical examination or urgent in‑person assessment is required.
If your clinician believes in‑person care is needed, we will recommend the safest next step.
Safety & support
Do you offer “quick scripts” or questionnaire-only care?
We prioritise real‑time, clinician-led consultations. Safe clinical care requires an actual interaction to ask follow‑up questions and apply clinical judgement.
Can you help with referrals or ongoing care pathways?
Where clinically appropriate, we can guide next steps and support onward care pathways — including investigations, allied health, and specialist referrals — depending on your situation.
What should I do in an emergency?
If you have severe or urgent symptoms (such as chest pain, severe breathing difficulty, stroke symptoms, or heavy bleeding), call emergency services immediately or go to your nearest Emergency Department.
Help & contact
How do I book?
You can book online here:
Book an appointment.
Where can I read your fees and policies?
Visit our pricing and policy pages:
Pricing
and
After-hours fees.